FAQ's - Answering you worries

Why should I use claims UK?
As a specialist claims management firm we are experts in managing every part of your accident and ensuring your claims is as stress-free as possible. One of our experienced claims consultants will examine your case and offer you an expert opinion with regards to liability. If we believe you are not to blame for the accident we will take on your case immediately. Claims UK works with a panel of industry leading personal injury solicitors who will maximise your compensation, expedite the litigation process, and ensure you keep every penny of the compensation that you have been awarded.

Why shouldn’t I just let my insurance company deal with my claim?
Your insurance company will ask you to pay an excess, which could be up to £500. Some insurance companies even prejudice your No-claim bonus regardless of who is at fault for the accident. The courtesy car from your insurance company is not normally like for like and you are forced to accept what you are given.
At Claims UK we recover all our costs from the ‘at fault’ party’s insurance company, which means you have nothing to pay, not even your excess. We also ensure your No-claim bonus has not been prejudiced due to an accident which was caused by someone else’s negligence. By letting us manage your accident we will take on all the stress of your claim, leaving you to concentrate on your recovery.

Where do you operate?
We are based in London, but we offer full nationwide coverage. We can drop you a replacement vehicle anywhere in the country, usually within 4 hours.
Unlike other firms who can only deal with claims from England and Wales, we work on personal injury cases for people from anywhere in the UK.

What is no win, no fee compensation?
When considering making a claim for personal injury , the majority of people will consider the cost of such a claim as a key factor when deciding whether or not to proceed. Many people cannot afford to pay solicitor's fees and would therefore not be able to get compensation without some kind of additional funding or protection from the fees and costs.
This is why pursuing a compensation claim through Claims UK is a very attractive option. We take care of the financial aspects of making a claim and ensure that you are fully protected from any legal fees. In 2000, No Win No Fee agreements were introduced, as a replacement for the Legal Aid system for nearly all types of personal injury claims. Also known as Conditional Fee Agreements, they give everyone in the UK, no matter what their finances, a chance to take legal action and pursue justice following a personal injury.

Do I have to visit my doctor?
When claiming for car accident injuries it is important to have received medical attention so that the pain and suffering you received from the road traffic accident is sufficiently documented and therefore provable. UK car accident claims often fail due to the simple fact that the injured victim did not attend a hospital or G.P. to discuss the pain they were feeling. Not only do medical notes go toward proving a road accident injury occurred, they also go to establishing the amount that should be awarded to the accidentally injured party. In many cases on UK roads an ambulance will be called to the scene of accidental collisions, especially if the police are already involved.

Do I have to attend a medical?
Yes. Your solicitor will arrange a medical examination with an independent doctor. This appointment will be local to your home so you will not have to travel very far to attend and will usually last less than an hour.

What happens if I lose my Personal Injury Compensation Claim?
Our claims consultants are very experienced in assessing liability and we will only take on your case because we are very confident of victory. In the unlikely event that you don't win your compensation claim, you pay nothing. This is because you will have the benefit of an insurance policy linked to the No Win No Fee agreement, which covers the other side’s costs. Again, this will not cost you anything and our solicitor will explain this in more detail.

How long will the claim take?
It is very difficult to judge how long a claim for compensation will take at this early stage. One of the key factors which affects the timescale of a claim is whether the other side admit or dispute liability. Also obtaining the relevant medical evidence is cruical along with the time it will take for you to recover from your injuries. Usually a whiplash type injury sustained in a car accident where liability has been admitted by the defendant takes between 3-6 months to settle. Cases involving accidents at work or slip/trip cases are generally more complex and can take longer. Once our solicitors have made their initial investigations, we will be in a much better position to advise you of a realistic timescale.

Will I have to go to court?
Our solicitors will try their utmost to negotiate a settlement with the 3rd party insurance company in order to settle your claim. Therefore it is highly unlikely that you will need to attend court. Occaisonally a settlement cannot be reached and in these instances we may decide to issue court proceedings; this is usually a last resort.
Both ourselves and our solicitors will liase with yourself at every key stage and make sure you are comfortable with the decision to issue court proceedings.

What if I suffered a Personal Injury a while ago - Can I still claim?
You have three years from the date of your accident to begin a claim for compensation. If the person who wishes to claim was under the age of 18 at the time of the accident, then the 3 year period in which they can still claim will begin from his/her 18th birthday. While this is the general rule, there are some exceptions - so if you are unsure whether you are eligible to make a claim or not, we advise you to contact us as soon as possible. One of our claim handlers will be happy to provide you with a free case assessment.

If you have been involved in a road traffic accident and it wasn’t your fault, then you could be entitled to make a claims for compensation. You may have been:

A common injury that occurs when you are involved in a road traffic accident is Whiplash. This is caused by a sudden or unexpected jolt, causing your neck to "whip" forward. Common symptoms from a whiplash type injury can include headaches, along with pain in the neck, back and shoulders. You may also feel dizzy and suffer from pins and needles or loss of feeling or sensation in the limbs.

We recommend you seek medical advise as soon as possible after any form of injury suffered as a result of an accident.

Remember if you were a passenger in a vehicle and the person driving was at fault you can still claim for compensation if you are injured. Do not worry if the driver is a family member or friend, as all legal actions will be directed at their respective insurance company, not them personally.

If you have been the victim of a ‘hit and run’ or injured by an uninsured driver, we may still be able to help.

Call now on 020 7702 7979 for free expert advice on how best to proceed with your claim. You can also Claim Online